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Service Features

Servala services are fully managed and share a common set of operational features. This section documents how these cross-cutting features work, independent of the specific service. For the list of available services, see the Service Catalog.

Managed operations

All Servala services are fully managed. This means:

  • Provisioning: instances are deployed and configured automatically
  • Monitoring: services are monitored for availability and performance (see Monitoring)
  • Updates: patches and minor version updates are applied as part of the service (see Maintenance & Upgrades)
  • Backups: automated backups are configured where applicable (see Backups), and organization administrators can restore from them where the service supports it (see Restore)

Connection credentials

After provisioning, connection credentials are available on the instance detail page in the portal. Credentials typically include:

  • Hostname / endpoint
  • Port
  • Username
  • Password

Compute plans

Services can be provisioned with different compute plans that define the CPU and memory allocation. See Compute Plans & SLAs for details.

Feature topics

  • Backups: how automated backups work, where to see them in the portal, and how to access your backup bucket directly
  • Restore: restoring an instance from a backup, in the portal or with support
  • Monitoring: metrics and alerting on your instances
  • Alert Runbooks: what to do when an alert fires on your instance
  • Maintenance & Upgrades: how updates, patches, version upgrades, and maintenance windows work
  • Scaling: adjusting compute, storage, and replicas
  • Network Access: access modes for TCP services (shared gateway or dedicated load balancer)
  • Custom Domains: point your own domain at an HTTP(S) service instead of the managed subdomain
  • Logs: accessing service instance logs
  • Security: encryption and access isolation
  • Service Levels: SLAs, availability guarantees, and reporting